Terms and conditions
Fourteen short clauses that sit behind every price we put in writing.
1. The business
Surprise Concrete Co. operates as a residential concrete service, run locally and based in Surprise, Arizona.
2. Who holds the license
The concrete itself is placed by contractors who are licensed, bonded and insured through the Arizona Registrar of Contractors. Under A.R.S. § 32-1124 that license number has to be printed on both the written estimate and the contract you sign, and it is.
3. Estimates and website prices
Estimates cost nothing, list each item, and stay valid for 30 days. The numbers shown on these pages are typical ranges, there for planning. The written estimate is what governs.
4. Contract first
No work starts before a written contract is signed.
5. Deposits and the balance
We may ask for a deposit to hold a date. Unless your contract states something different, the remainder is due when the job is complete.
6. Extra work
Any change order gets a written price before the extra work begins.
7. Permit applications
We work out which City of Surprise permits or Maricopa County permits apply. If the estimate includes pulling them, we pull them.
8. HOA sign-off
Getting architectural approval from your HOA is on you. We provide the drawings and the specifications your submittal needs.
9. Workmanship warranty
Each job carries a written workmanship warranty for the period your contract names.
10. What the warranty doesn't cover
Concrete shrinks a little as it cures, so small cracks and shifts in color are normal. The warranty is for workmanship defects. It excludes those normal traits, misuse, and settlement brought on by water or by landscaping that changed after completion.
11. The Recovery Fund
Homeowners get further protection from Arizona's Residential Contractors' Recovery Fund. The details are at roc.az.gov.
12. Utilities
Private lines are yours to mark: irrigation, low-voltage wiring, pool plumbing. Public lines are ours to locate, and we do that through Arizona 811.
13. Access on the day
Equipment and concrete trucks need a clear way in on the scheduled day.